Terms of Service
These terms apply when you commission a website, care plan, or add-on from Growuild. They are written in plain language on purpose, and they form a binding agreement between you and us. By asking us to start work, or by continuing to use our services, you agree to them.
1. Acceptance of these terms
By engaging Growuild, instructing us to begin work, accepting a quote, paying a deposit, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a business or another person, you confirm that you have the authority to do so and that they are bound as well. If you do not agree with these terms, please do not engage our services.
2. Who we are
Growuild is a web design studio based in Singapore (UEN 53520677A). In these terms, "Growuild", "we", "us", and "our" mean Growuild, and "you", "your", and "client" mean the person or business engaging us. You can reach us on WhatsApp at +65 8980 8793 or by email at [email protected].
3. Our services
We design and build custom websites for small businesses, and offer optional care plans, search engine optimisation (SEO), and add-on features. The specific scope, pages, and features for your project (the "agreed scope") are set out and confirmed with you in writing before the build is completed. Messages exchanged on WhatsApp or email count as writing for this purpose. Anything not described in the agreed scope is out of scope.
4. The working draft and how you pay
We build a working draft of your site first, at no charge, and refine it with you over the number of revision rounds included in your package (for example, 2 for The Seed; more for The Tree). You pay nothing to see this draft. If it is not the right fit, you may walk away at this stage at no cost.
You pay only once the site meets the written specification we agreed with you. This is an objective standard based on the agreed scope, not a matter of open-ended or subjective preference: where the site delivers what the agreed specification describes, it is taken to have met the specification, and any further changes are treated as revisions or out-of-scope work under sections 6 and 7.
5. Quotes, pricing, and payment
Any prices, packages, or figures shown on our website or in our marketing are indicative starting points only. They are not an offer and do not form a binding quote. The price that applies to your project is the one we confirm with you in writing for your agreed scope. We do not charge, collect, or process any payment through this website, and no card details are taken here.
Unless we agree otherwise in writing, once you approve the direction of the draft a 50% deposit is payable so we can complete the build, and the remaining balance is due on completion, before the final files and access are handed over. Invoices are payable by the date stated on them. The deposit is consideration for the design and development work carried out from that point. It is earned as work is performed and is not a penalty; if we are unable to complete the agreed scope, any portion of the deposit not yet earned through work already done is refundable. If an invoice is not paid by its due date, we may pause work, withhold delivery, suspend or remove access to the site, and recover any reasonable costs we incur in collecting the amount owed. Work delivered or made live before full payment remains our property until the relevant fees are paid in full (see section 8).
6. Revisions and out-of-scope changes
Each package includes a set number of revision rounds during the draft stage. Changes beyond the agreed scope, requests that arrive after final sign-off, or new features and pages are out of scope. We are happy to take them on, but they are handled through a care plan or quoted and agreed in writing as a separate job before we start them. Collecting changes into one batch is faster and cheaper than one at a time.
7. Your responsibilities
To deliver good work on time, we need your help. You agree to provide the content, images, text, logins, and information we reasonably need, and to give clear feedback and approvals within a reasonable time. If a project stalls because we are waiting on you, timelines move accordingly, and we may treat a project as paused or, after a long period of no response, as complete to the stage reached.
You are responsible for the accuracy, lawfulness, and quality of all content, images, and claims you provide. You confirm and warrant that you own, or are properly licensed to use, everything you supply to us, and that it does not infringe any copyright, trade mark, privacy, or other right of any third party, is not unlawful, misleading, or defamatory, and complies with applicable Singapore law, including the Consumer Protection (Fair Trading) Act for any claims made to consumers.
8. Intellectual property
Once your project is paid in full, you own the final website we deliver to you and the content you provided. Your domain is yours. If you later move the site elsewhere, it goes with you, and we will help with a reasonable handover.
We keep ownership of everything underlying our work, including our source code, build systems, frameworks, libraries, design components, methods, and know-how, whether created before or during your project. Nothing in these terms transfers ownership of those underlying tools to you; instead, to the extent they are embedded in your delivered site, you receive a non-exclusive licence to use them as part of that site. Third-party components (such as fonts, libraries, plugins, and stock assets) remain under their own licences, which you agree to comply with. Until your project is paid in full, all rights in the work remain with us. We may showcase the work we create for you, including screenshots, links, and descriptions, in our portfolio, case studies, and marketing, unless we agree otherwise with you in writing.
9. Care plans
Care plans (Essential and Priority) run on a 3-month minimum term so there is enough runway to keep your site in good shape. After the initial term, plans continue month to month until you tell us to stop before the next billing cycle. Care plan fees are payable in advance and are non-refundable for the current billing period once it has begun. Your website remains yours whether or not you keep a plan.
10. Third-party services
Your site may rely on services provided by third parties, such as domain registrars, hosting and content delivery (for example Cloudflare), email, messaging (for example WhatsApp), payment gateways, and similar tools. These services are governed by their own terms and privacy policies, which apply directly between you and them, and they may charge their own fees. We are not responsible or liable for any third party's acts, omissions, outages, downtime, data loss, price changes, suspension, or discontinuation of service. Yearly domain renewal and other third-party fees are not included in our prices unless we state so in writing.
11. Warranties and what we do not promise
We take real care with our work and aim to deliver a site that meets the agreed specification. Beyond that, and to the maximum extent permitted by law, our services and any deliverables are provided on an "as is" and "as available" basis, and we exclude all other warranties, conditions, and representations, whether express or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement.
We do not guarantee any particular commercial result. In particular, we do not promise specific search engine rankings, levels of traffic, leads, sales, revenue, conversions, or uninterrupted or error-free operation. Many of these depend on third parties and on factors outside our control. Nothing in this section limits or excludes any guarantee or right you may have under the Consumer Protection (Fair Trading) Act or other Singapore law that cannot be excluded.
12. Limitation of liability
To the maximum extent permitted by Singapore law, our total aggregate liability to you for all claims arising out of or in connection with a project or these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total fees you have actually paid us for the specific service that gave rise to the claim.
To the maximum extent permitted by law, we are not liable for any indirect, consequential, incidental, or special loss or damage, or for any loss of profit, revenue, business, data, goodwill, anticipated savings, or business interruption, even if we were advised that such loss might occur. Each provision of this section operates separately.
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for fraudulent misrepresentation, or any liability or right that cannot be excluded or limited under the Consumer Protection (Fair Trading) Act or other applicable Singapore law.
13. Indemnity
You agree to indemnify and hold us harmless from and against any claims, demands, losses, liabilities, damages, and reasonable costs (including legal costs) brought by a third party and arising out of or in connection with the content or materials you supply, your use of the website we deliver, or your breach of these terms or of any applicable law.
14. Acceptable use
You agree not to use our services or any site we build for any unlawful, fraudulent, or harmful purpose, to infringe the rights of others, to host malicious code, or in any way that could damage our reputation or that of our other clients. We may decline or stop work that we reasonably consider unlawful, unethical, or outside what we offer.
15. Confidentiality
Each of us may receive information from the other that is not public. We each agree to keep the other's non-public information confidential and to use it only for the purpose of the project, except where disclosure is required by law. This does not stop us from showcasing the delivered work as described in section 8.
16. Term and termination
These terms apply from when you engage us and continue while we provide services to you. Either of us may end a project on reasonable written notice. If you end a project after work has begun, fees for work already done up to that point remain payable, and any deposit is applied to that work as described in section 5. We may suspend or end a project immediately if you fail to pay, breach these terms, or ask us to do something unlawful. On termination, sections that by their nature should survive, including those on payment owed, intellectual property, warranties, limitation of liability, indemnity, and governing law, continue to apply.
17. Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, fire, flood, epidemic or pandemic, power or internet failure, third-party service outages, government action, or labour disruption. Affected obligations are paused for the duration of the event.
18. Governing law and disputes
These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of Singapore. Before starting any formal proceedings, both of us agree to first try in good faith to resolve the matter through discussion. If we cannot, the parties submit to the exclusive jurisdiction of the courts of Singapore.
19. Changes to these terms
We may update these terms from time to time. The version that applies to your project is the one in force when you ask us to start work, and the date at the top shows when these terms were last revised. If you continue to use our services after we update these terms, you accept the updated version.
20. General
If any part of these terms is found to be invalid or unenforceable, the rest remains in full effect, and the invalid part is treated as modified only as far as needed to make it valid. If we do not enforce a right or term, that is not a waiver of it and does not stop us from enforcing it later. You may not transfer your rights or obligations under these terms without our written consent; we may transfer ours as part of a business reorganisation. These terms, together with the agreed scope and any written quote, form the entire agreement between us about your project and replace any earlier discussions or understandings on the same subject.
21. Contact
Questions about these terms can be sent to [email protected] or by WhatsApp at +65 8980 8793.